What’s your returns policy?

What is your online returns policy?

Items purchased on our website can be returned to our Returns Team within 28 days of delivery. All returned items must be unworn and in their original condition. Please enclose your completed returns form stating the reason for your return and that you would like a refund. Once your goods are accepted back into stock you will be issued with a refund which usually takes between 7 - 10 working days. 

All returns should be sent to the following address - we always advise using a tracked service to return to us:

OFFICE Returns - OFFCUTS Outlet
1-8 Moorfield Industrial Estate
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA
Scotland

You do NOT need to contact us to tell us you are returning your shoes. Please allow up to 10 working days before contacting us about your return. 

Please note that returns are not accepted in OFFICE stores or concessions. 

Unfortunately, due to stock and our system, we are unable to offer exchanges for returns. When you send your goods back to us for a refund, if you want to buy a different size, colour, etc, please make a new purchase. 

If we have made a mistake, please contact us via offcuts@office.co.uk quoting your order number so we can sort out the problem immediately.

What about the cost of returns?

If the item is not as described as per the item description/photos or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage. We would only refund return costs in this case, as we are selling already heavily discounted products. If you think we've sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us. Unfortunately we can't take back worn goods which are unsuitable or do not fit. This is in addition to, and does not affect your consumer rights.

Where do I stand with the Consumer Contract Regulations?

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFCUTS.  When returning, please note your intention to exercise your rights under the Consumer Contract Regulations.  Standard delivery costs will be refunded if OFFCUTS are informed of your intent to return within 14 days of delivery, and then sent back to OFFCUTS within the next 14 days from this point.