What are your delivery charges?
Our shipping costs are:
|Where||Order Value||Delivery Cost||Delivery Times (from order confirmation)|
|UK & NI||Less than £65||£3.50||3-5 days|
|UK & NI||More than £65||FREE||3-5 days|
*UK includes Channel Islands.
*If you are ordering to the Channel Islands, please ensure you include your phone number on your order.
Standard delivery to the UK is 3-5 working days. You’ll be kept in the loop on the status of your order with confirmation and tracking emails.
How long does International shipping take?
At the moment we only ship to the UK - keep your eyes peeled for updates on our website!
Can I specify a day for delivery?
That’s not a service we currently offer.
Who will deliver my order?
UK: Your items are sent by Yodel between the hours of 07:00-21:00 Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, Yodel will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.
Can I specify a courier service?
At this time we are currently only using Yodel. As this is the case, we are unable to offer an alternative courier at this time.
Can I track my order?
You sure can - please take a note of the tracking number in your confirmation email and use the below Yodel link to track the parcel:
Can I ship to any address?
We currently only ship to a registered PayPal/Card Payment address. Please make sure that your address on your account and order is up to date so that we can deliver your item to the correct address.
At this time we are unable to deliver any orders to BFPO addresses or PO Box addresses.
Please note: At this time we only ship to addresses in the UK.
In the event of a disputed delivery, please allow 5 working days for us to investigate. During this time, depending on the type of dispute, we will carry out investigations with our dispatch location(s) and the courier. We may also review CCTV at the point of dispatch to ensure the correct process has been followed. This CCTV is for review purposes only and will not be shared outwith the business. Customers may be asked to provide proof of signature and will be required to complete a declaration confirming non receipt of their order. If proof of signature and/or the declaration isn’t returned as soon as possible, this may delay the investigation longer than 5 working days.